Agua Guru Shipping Returns
We ship all water systems free UPS Ground. Our free shipping covers only mainland US residences. For international or faster shipping, please contact firstname.lastname@example.org. We usually ship all systems within 1-3 business days. Once the item(s) have left our warehouse we will forward you a UPS tracking number to track the delivery ofyour order.
All water systems are shipped and packaged pre-loaded with media inside ready for installation. Depending on the system there will be 2-3 boxes with sediment filter and parts.
It is up to the customer to inspect the boxes and contents and report any damages within 48 hours after delivery. Any broken parts from delivery will be replaced. We do not warrant any damaged parts duringinstallation or personal transportation after delivery.
Returns and Satisfaction Guarantees
We provide a 30 Days no questions ask money back guarantee. If you are at all unhappy with the system, simply contact our customer support and ship the items boxed back to us. The customer is responsible for any return shipping.
The items must be returned to us with all original contents and packaging. The customer also must get an RMA # (Return Merchandise Authorization) and prior approval prior to returning.
Once we get the system without damages, we will submit the full refund minus our original shipping charges and 20% restocking fee.
Agua Guru LLC reserves the right to not accept returns after 30 days of the ship date.
If you have specific questions about our returns or guarantees, simply call, or contact customer support.
If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within ninety (30) days of the original purchase and receive a full refund minus our original shipping charges and 20% restocking fee if product was installed or otherwise compromised. AGUA GURU must be notified within the 30 days of a request to return via email (email@example.com)or phone.